How We Protect Your Privacy
SSL Encryption
All your data is protected with 256-bit SSL encryption technology, ensuring banking-grade security.
No Data Sales
Your personal information is never sold to third parties. Your privacy is our priority.
Secure Servers
Your data is stored in secure data centers that comply with international standards.
User Controls
You can request to view, correct, or delete your information at any time.
Cookie Transparency
We are fully transparent about which cookies we use and why. Your consent is what matters.
International Standards
21bet follows international privacy standards and operates under the oversight of licensed regulatory authorities.
This Privacy Policy applies to all services and activities on the 21bet platform. By using 21bet, you are considered to have accepted this Policy. It has been written with Bangladesh-based users in mind.
1 What Information We Collect
We collect various types of information when you register and use services on 21bet. The primary purpose is to provide you with a safe, personalized, and enhanced experience. Information collected under this Privacy Policy falls into several categories.
| Type of Information | Example | Reason for Collection |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | Identity Verification (KYC) & Age Confirmation |
| Contact Information | Email, mobile number, address | Account Management & Communication |
| Financial Information | Mobile Banking/Nagad number, bank account | Deposit & Withdrawal Processing |
| Technical Information | IP address, device information, browser | Security & Fraud Prevention |
| Gaming Information | Betting history, win/loss records | Service Improvement & Responsible Gaming |
We only collect information that is necessary to provide our services. Collecting unnecessary personal data is against our policy.
Information you voluntarily provide — such as details shared in a support chat — is also protected under our Privacy Policy.
2 How We Use Your Information
21bet uses collected information only for lawful and specified purposes. Our Privacy Policy ensures your data is never misused. The key areas of data use are outlined below:
- Account Management: To support registration, login, password resets, and account security.
- Transaction Processing: To securely process deposits, withdrawals, and bonus distributions.
- Identity Verification: To complete the KYC process and prevent access by minors.
- Customer Support: To provide prompt and effective resolution of your complaints or queries.
- Security & Fraud Prevention: To detect suspicious activity and keep accounts secure.
- Service Improvement: To analyze user experience and improve the platform.
- Legal Obligations: To meet the requirements of licensing authorities and law enforcement agencies.
- Responsible Gaming: To identify signs of gaming addiction and provide timely support.
Your information is never shared with third parties for marketing or advertising purposes.
3 Data Sharing Policy
A core principle of 21bet's Privacy Policy is that your data is never sold. However, there are limited circumstances where sharing information becomes necessary:
- Payment Provider: Necessary information is shared with payment gateways such as Mobile Banking, Nagad, and banks to process deposits and withdrawals.
- Game Provider: Minimal necessary information may be shared with third-party game providers that supply games on the 21bet platform.
- Legal Obligations: We are legally required to provide information in response to a court order or a lawful request from a government authority.
- Licensing Authority: Certain information is shared with regulatory authorities to maintain our gaming license.
- Technical Service Providers: With contracted companies providing hosting, cybersecurity, and analytics services, subject to strict confidentiality agreements.
When sharing data with any third party, 21bet ensures they adhere to the same standard of privacy practices.
21bet does not sell or rent your information to any advertising networks, data brokers, or marketing companies.
4 Cookie Policy
21bet uses cookies and similar technologies across its website and platform. Cookies are small text files stored in your browser that help personalize your experience.
Types of cookies we use:
- Essential Cookies: To maintain login sessions and ensure platform security. Without these, the platform cannot function properly.
- Functional Cookies: To remember your preferences such as language, theme, and gaming settings.
- Analytical Cookies: To understand which sections of the website are used most. Only anonymous statistics are used for this purpose.
- Performance Cookies: To improve page load speed and overall platform performance.
You can manage or disable cookies at any time through your browser settings. Please note that disabling essential cookies may limit certain features of the platform.
5 Data Retention Period
21bet does not retain your data longer than necessary. Under our Privacy Policy, different types of information are subject to different retention periods:
- Account Information: For the duration the account is active and 5 years after closure (as required by legal obligations).
- Transaction Records: 7 years from the date of the last transaction (in accordance with international financial regulations).
- KYC Documents: 5 years after account closure.
- Gaming Log: 3 years.
- Support Conversations: 2 years.
- Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.
Once the retention period expires, your data will be securely deleted or anonymized.
6 Your Privacy Rights
Under 21bet's Privacy Policy, you hold a number of important rights. We want you to be fully aware of each of them:
- Right to Access: You can request a copy of the information we hold about you at any time.
- Right to Rectification: You may request corrections to any inaccurate or outdated information.
- Right to Erasure: You may request deletion of your data in certain circumstances, subject to legal obligations.
- Right to Restrict Processing: You may object to the use of your data for specific purposes.
- Data Portability: You may request a download of your information in a common format.
- Right to Withdraw Consent: You may withdraw your consent at any time, though this will not affect any processing that has already taken place.
To exercise these rights, please contact our support team. Requests are typically responded to within 30 business days.
Your rights request will only be processed after your identity has been verified — this is for your own security.
7 Children's Privacy
21bet strictly prohibits anyone under the age of 18 from using the platform. Our Privacy Policy and registration process are designed to ensure the protection of minors.
- Age verification is mandatory at the time of registration.
- A national ID card or passport must be submitted as proof of age during the KYC process.
- If a minor is detected, the account will be closed immediately.
- Any funds deposited into a minor's account will be refunded upon verification.
If you believe a minor in your household is using 21bet, please notify our support team immediately.
8 Security Measures
21bet has put in place the highest technical and organizational measures to protect your data. Our security framework meets international standards.
- 256-bit SSL Encryption: All data transfers occur through encrypted channels.
- Two-Factor Authentication (2FA): You can add an extra layer of security to your account.
- Firewall & Intrusion Detection: Unauthorized access attempts are detected instantly.
- Regular Security Audits: Regular penetration testing is conducted by third parties.
- Restricted Access: Only authorized personnel may access specific user data.
- Suspicious Activity Monitoring: An AI-powered system monitors account activity 24/7.
In the event of a security incident, we are required to notify affected users within 72 hours.
9 Privacy Policy Updates
21bet may update this Privacy Policy from time to time. Changes may occur due to regulatory requirements, legal updates, or service improvements. We are always transparent in communicating any such changes.
- The date of the latest update will always be displayed at the top of the page.
- Registered email addresses will be notified of any significant changes.
- A notification about the changes may be displayed when you log in to the platform.
- Continued use of the platform after a policy change will be considered acceptance of the updated terms.
- If you object to the changes, you will have the option to close your account within the specified timeframe.
Keep your account email accurate and active to stay informed about the latest updates to our Privacy Policy.
10 Contact Us
For any questions, concerns, or requests to exercise your rights regarding our Privacy Policy, please reach out to our Data Protection team. We are always here to help.
- Email: [email protected]
- Response Time: Typically within 24–48 hours
- Live Chat: 24/7 live support available
- FAQ: For general questions and support Our FAQ Page View
When submitting a rights request, please contact us from your registered email address so that identity verification can be completed promptly.